Enjoy our video summary of the newest features in the Catalis Request Management Enterprise system (formerly QAlert), and learn more by checking out our brief course.
311 App (Citizen Portal)
- Submitters can upload files while adding comments to their existing requests.
- Submitters can sort their request lists by most recent, status, issue type, or address.
Department Management
- Departments are managed as an administrative function in the administration tab.
Email Templates
- Optionally add list of popular knowledge base articles to email templates.
Places
- Place names, not just addresses, have been associated with the request record and are available in reporting.
Reports
- Optionally exclude dates that are ignored for escalations in the Response Time report.
Request Linking
- Dialog box includes proximity distance search in kilometers, if configured to do so.
QCore
Department Management
- Removed and integrated into QAlert.
User Management
- When an account is locked, a reason and a date display.
Reports
- Locked Account report includes date locked and reason for locking.
