Overview This release adds account-less request submission in the mobile app and minor security hardening. It also resolves several reported issues with scheduled privacy, report exports, and Cartegraph priority sync. Release Details New Features Default “Notify Submitter” Setting A new site-wide setting lets administrators default the “Notify Submitter” checkbox to checked when staff create an …
Citizen Portal Accessibility Initiative Overview Catalis is conducting a comprehensive accessibility audit of the Request311 Citizen Portal to ensure compliance with the new ADA Title II digital accessibility requirements for state and local governments, which take effect April 24, 2026. Work is organized into five focus areas covering color contrast, keyboard operability, semantic markup, form …
General Product Enhancements ✔️ Document Improvements Integration Enhancements Catalis Tax Integration Enhancements ESRI Integration Enhancements 🖱️ Easier Link Access on Service Request and Call Center Forms Bug Fixes
The upcoming major update to version 11.10 is scheduled for Tuesday, August 26, 2025, with a planned outage between 8:00 PM and 10:00 PM EST. This release includes quality of life improvements for the Call Center and Service Request modules, as well as integration updates for ESRI, Nexgen, Clariti, and Catalis Tax. General Product Enhancements …
Enhancements RME Notices: With Release 11.9, R311 introduces a new action that allows users to generate notices and letters directly within the platform. What’s New Integration Enhancements New RME and Catalis Tax Integration Lucity/EAM Integration Enhancements RME Fields Lucity/EAM Fields Cartegraph Integration Enhancements Branded App Update New Functionality Changes Bug Fixes TBD Notes are subject …
Enhancements Call Center Improvements: New Configuration Option For Escalations New Recycle escalations after the last escalation setting: Now cycle automatically through the last action escalations, ensuring no request gets left behind! Integration Enhancements Esri Enhancements Catalis Work Order Enhancements We now support automatic custom field synchronization between RME and Work Orders for custom fields with the …
Enhancements Branded App Nexgen Integration Bug Fixes Call Center Cityworks Nexgen
Enhancements Field-Based Routes Custom Field Routing: Now available for third-party integrations. Users can configure subroutes based on the potential values added to the field. Call Center User Interface What Tab Updates More Tab Updates Request Search Routed To Column Key Improvements for Existing Integrations Catalis WO Integration: Esri Integration: Users can now select parcels/properties or …
Enhancements Call Center – User Interface Redesign New Look: New, refreshed look for the Call Center. Update Display: Service Request Details and Request Search are now on two separate tabs. New Menu Option for Linking Requests: An improved process for linking requests. Catalis SSO Implemented Catalis SSO Simplify user access and enhance security across your …
Bug Fixes
