Enhancements
Call Center Improvements:
- New Submitter (Who) checkbox: this toggle filters the related items table by the submitter.
- Related Request List Fields Update: The “Created On” field now displays in the related request list.
- Notification Preferences Update: Postal mail option removed.
New Configuration Option For Escalations
New Recycle escalations after the last escalation setting: Now cycle automatically through the last action escalations, ensuring no request gets left behind!
Integration Enhancements
Esri Enhancements
- ESRI Custom Identifier now also display the “Where” tab in the Call Center
- ESRI Custom Identifier is now searchable in keyword search.
Catalis Work Order Enhancements
We now support automatic custom field synchronization between RME and Work Orders for custom fields with the same name and type.
Custom Fields for Catalis RME and Work Order Users are automatically mapped as follows:
RME Fields
- Text Box
- Text Area
- Date
- Radio Button List
- Drop Down
- Check Box
- Numeric
- Numeric (Decimal)
WO Order Fields
- Text
- Text
- Date
- Select From List
- Select From List
- Check Box
- Number
- Number
Example Configuration
RME Custom Field
Work Order Custom Field
Please note that field types such as Multi-Select from list and Paragraph text are not supported at the moment and will not synchronize values.
Bug Fixes
SMS Hyperlinks Fixed – No more broken links in incoming account messages!
Canadian Timestamp Fix – Reports now display the correct timestamps for Canadian sites.
