Enhancements Q2 Customer Feedback In Q2, a project was created to implement customer feedback on the citizen portal web form, the service request tab, and submitter notifications. The following changes will be available after this release. Citizen Portal (311) Improvements New Web Form Setting: Users requested the ability for the details tab to appear first …
Enhancements Service Requests Responsive Design (iPad/Tablet Friendliness) The service request tab now remains functional for staff working on requests in the field. With this update, the Service Request tab is now responsive to all tablet devices, including iPads. As a result: Internal Integrations for RME and RM Standard All Request Management clients can now access …
New Features Collaborators – users can now add other users to Service requests for collaboration. The added user is granted permission to read/edit the request, receives activity notifications, but is not the responsible party. Automatic Linking – Service Request Types can be configured to automatically link detected duplicate requests based on proximity, and street. Routing …
Enjoy our video summary of the newest features in the Catalis Request Management Enterprise system (formerly QAlert), and learn more by checking out our brief course. 311 App (Citizen Portal) Submitters can upload files while adding comments to their existing requests. Submitters can sort their request lists by most recent, status, issue type, or address. …
Summer 2022 Take the 11.0 update course now. Surveys Create survey forms. Embed links in closing emails and SMS notifications. View charts and generate reports of each survey’s submissions. Saving Requests Save and Close offers the opportunity to notify a submitter so that submitter can receive a survey link. OAuth Microsoft 365 Incoming Accounts can …
Spring 2022 Take the 10.9 update course now. Activity Attachments Administrators can enable a configuration option to allow for sharing of attachments. When enabled, check box appears in dialog boxes to share attachments with a submitter via links in email notifications. Activity attachments shared with a submitter also appear in that submitter’s online account in …
