General Product Enhancements ✔️ Document Improvements Integration Enhancements Catalis Tax Integration Enhancements ESRI Integration Enhancements 🖱️ Easier Link Access on Service Request and Call Center Forms Bug Fixes
The upcoming major update to version 11.10 is scheduled for Tuesday, August 26, 2025, with a planned outage between 8:00 PM and 10:00 PM EST. This release includes quality of life improvements for the Call Center and Service Request modules, as well as integration updates for ESRI, Nexgen, Clariti, and Catalis Tax. General Product Enhancements …
Enhancements RME Notices: With Release 11.9, R311 introduces a new action that allows users to generate notices and letters directly within the platform. What’s New Integration Enhancements New RME and Catalis Tax Integration Lucity/EAM Integration Enhancements RME Fields Lucity/EAM Fields Cartegraph Integration Enhancements Branded App Update New Functionality Changes Bug Fixes TBD Notes are subject …
Enhancements Call Center Improvements: New Configuration Option For Escalations New Recycle escalations after the last escalation setting: Now cycle automatically through the last action escalations, ensuring no request gets left behind! Integration Enhancements Esri Enhancements Catalis Work Order Enhancements We now support automatic custom field synchronization between RME and Work Orders for custom fields with the …
Enhancements Branded App Nexgen Integration Bug Fixes Call Center Cityworks Nexgen
Enhancements Field-Based Routes Custom Field Routing: Now available for third-party integrations. Users can configure subroutes based on the potential values added to the field. Call Center User Interface What Tab Updates More Tab Updates Request Search Routed To Column Key Improvements for Existing Integrations Catalis WO Integration: Esri Integration: Users can now select parcels/properties or …
Enhancements Call Center – User Interface Redesign New Look: New, refreshed look for the Call Center. Update Display: Service Request Details and Request Search are now on two separate tabs. New Menu Option for Linking Requests: An improved process for linking requests. Catalis SSO Implemented Catalis SSO Simplify user access and enhance security across your …
Bug Fixes
Enhancements Q2 Customer Feedback In Q2, a project was created to implement customer feedback on the citizen portal web form, the service request tab, and submitter notifications. The following changes will be available after this release. Citizen Portal (311) Improvements New Web Form Setting: Users requested the ability for the details tab to appear first …
Enhancements Service Requests Responsive Design (iPad/Tablet Friendliness) The service request tab now remains functional for staff working on requests in the field. With this update, the Service Request tab is now responsive to all tablet devices, including iPads. As a result: Internal Integrations for RME and RM Standard All Request Management clients can now access …
