Product: Catalis Request 311
Presenter: Mehrdad Panah, Josh Jochim
Date/Time: November 12th – 12:00PM MDT
How municipalities are creating one front door for residents, connecting departments, and gaining greater visibility into service delivery.
Every resident expects a simple way to request service, report an issue, and stay informed. But behind the scenes, many municipalities are still managing requests across disconnected channels, manual processes, and siloed systems.
Join Catalis for a practical discussion on what a modern 311 operation looks like and how leading communities are creating a single, connected experience for residents while improving efficiency across departments.
You’ll learn how municipalities can:
- Create one front door for service requests across web, mobile, phone, and email
- Route issues more efficiently to the right staff and departments
- Reduce duplicate work and disconnected processes
- Keep residents informed throughout the request lifecycle
- Connect 311 with GIS and existing operational systems
- Turn service requests into meaningful data for decision-making and transparency
Who should attend?
- 311 & Customer Service Leaders: Improve intake, routing, tracking, and resident communication.
- Public Information Officers (PIOs): Gain visibility into resident concerns and identify emerging community issues.
- Public Works Directors: Streamline service delivery, reduce manual handoffs, and improve response times.
- City Managers & Executive Leaders: Access reporting, performance metrics, and service data to drive better decisions and transparency.
Whether you’re evaluating your current approach or planning future service delivery improvements, you’ll leave with practical ideas for creating a more connected and responsive resident experience.
